General — These terms apply to all orders placed on yofahome.com, operated by [Legal entity name], registered at KvK [number], BTW-ID [number], address [registered address].
Prices — All prices are listed in EUR, inclusive of 21% Dutch VAT (BTW).
Orders & payment — An order is confirmed once payment is received. Accepted payment methods: [iDEAL, Bancontact, cards, Klarna, Apple/Google Pay — pending provider].
Right of withdrawal (herroepingsrecht) — You have 14 days from delivery to cancel your order without giving a reason. [We extend this to 30 days.] To exercise this right, use the withdrawal form/button in your account or contact us at [support email]. Refunds are issued within 14 days of us receiving the returned item.
Conformity — Products are covered by the statutory 2-year conformity guarantee under Dutch/EU law — this is a legal right, not a bonus warranty.
Liability — [Standard liability limitation clause — to be reviewed with a legal advisor before publishing.]
Disputes — Dutch law applies. Disputes are submitted to the competent court in [jurisdiction], or via the EU ODR platform.
